Information for Tenants

Emergency Contacts & Charges

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Your property is managed by Bussey & Armstrong, should you experience any problems during your tenancy they
should be reported to a member of our team using the contact details provided.

All non-urgent call outs or issues found not to be the responsibility of your landlord i.e. lost keys, will incur a charge of
£50 plus VAT. You will be advised as to whether the call out will incur a charge prior to anyone attending where
possible.

Please see below useful emergency contact numbers along with possible charges:
Emergency Contacts

BUSSEY & ARMSTRONG LETTINGS: (01325) 365717 / 07394562043

 

GAS: 0800 111999
ELECTRICITY: 0800 668877
WATER: 0345 717 1100
DARLINGTON POLICE: 0345 606 0365
DARLINGTON COUNCIL: 01325 380651

 

EMERGENCY SERVICES 999

 

NON-EMERGENCY POLICE 101

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Standard Charges

Non-Urgent call out fee - £50.00
Misuse of emergency contact number - £25.00
Replacement Fob - £20.00
Replacement Key - £25.00
Replacement Mailbox lock and key - £25.00
Replacement Parking Permit - £20.00
Misuse of Refuse store / rubbish disposal - £50.00 per bag
Steam Clean cooker/hob on check out - £65.00
Carpet Cleaning on check out / damaged - £65.00 per room
Cleaning apartment on check out - £20.00 per hour
Maintenance / damage occurred (excl parts) - £27.50 per hour
Repaint on check out - £27.50 per hour
Re-Inspection charges - £25.00

Administration Fee (inclusive of debt letters) - £25.00
Administration Fee - £75.00
Early Tenancy Termination - 80% of current rent
The above charges exclude any additional chargeable time or damage that may have been incurred.

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