Information for Tenants

Emergency Contacts & Charges

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Your property is managed by Bussey & Armstrong, should you experience any problems during your tenancy they should be reported to a member of our team using the contact details provided.

 

All non-urgent call outs or issues found not to be the responsibility of your landlord i.e. lost keys, will incur a charge of £50 plus VAT.  You will be advised as to whether the call out will incur a charge prior to anyone attending where possible.

 

Please see below useful emergency contact numbers along with possible charges:

 

Emergency Contacts

BUSSEY & ARMSTRONG LETTINGS:            (01325) 365717 / 07394562043

GAS:                                                                 0800 111999

ELECTRICTY:                                                  0800 668877

WATER:                                                            0345 717 1100

DARLINGTON POLICE:                                   0345 606 0365

DARLINGTON COUNCIL:                                01325 380651

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Standard Charges

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Non Urgent call out fee                                                                                £50.00

Replacement Fob                                                                                        £20.00

Replacement Key                                                                                        £25.00

Replacement Mailbox lock and key                                                             £25.00

Replacement window key                                                                            £10.00

Misuse of Refuse store / rubbish disposal                                                   £50.00 per bag

Steam Clean cooker/hob on check out                                                        £40.00

Carpet Cleaning on check out / damaged                                                   £50.00 per room

Cleaning apartment on check out                                                                £15.00 per hour

Maintenance / damage occurred (excl parts)                                              £20.00 per hour

Repaint on check out                                                                                   £20.00 per hour

Re-Inspection charges                                                                                 £25.00

Debt Letters                                                                                                 £10.00 per letter

 

The above charges exclude any additional chargeable time or damage that may have been incurred.

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Please view our Lettings Privacy Policy