Information for Tenants

Emergency Contacts & Charges

Your property is managed by Bussey & Armstrong, should you experience any problems during your tenancy they should be reported to a member of our team using the contact details provided.


All non-urgent call outs or issues found not to be the responsibility of your landlord i.e. lost keys, will incur a charge of £50 plus VAT.  You will be advised as to whether the call out will incur a charge prior to anyone attending where possible.


Please see below useful emergency contact numbers along with possible charges:


Emergency Contacts

BUSSEY & ARMSTRONG LETTINGS:           (01325) 365717 / 07394562043

GAS:                                                                0800 111999

ELECTRICTY:                                                  0800 668877

WATER:                                                           0345 717 1100

DARLINGTON POLICE:                                 0345 606 0365

DARLINGTON COUNCIL:                             01325 380651

Standard Charges

Non Urgent call out fee                                                                                £50.00

Replacement Fob                                                                                         £20.00

Replacement Key                                                                                          £25.00

Replacement Mailbox lock and key                                                            £25.00

Replacement window key                                                                            £10.00

Misuse of Refuse store / rubbish disposal                                                  £50.00 per bag

Steam Clean cooker/hob on check out                                                      £40.00

Carpet Cleaning on check out / damaged                                                 £50.00 per room

Cleaning apartment on check out                                                               £15.00 per hour

Maintenance / damage occurred (excl parts)                                             £20.00 per hour

Repaint on check out                                                                                    £20.00 per hour

Re-Inspection charges                                                                                  £25.00

Debt Letters                                                                                                  £10.00 per letter


The above charges exclude any additional chargeable time or damage that may have been incurred.